They are free if you are on the Gig1 . On the go-live date for your NOW broadband service, you can expect your broadband service to stop working for a couple of minutes. Re: No welcome email. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. In order to do so I will need a little bit more detail so I will send you a private message. 25-08-2022 In total, there are 6 ways to get in touch with them. It's free and takes less than a minute to check and compare. Throughout Virgin Media Ireland's website, they make mention using the live chat facility to reach out to customers and discuss whatever questions or concerns they might have. Learn more, Problem solved? 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). on the email account is set up within my main virgin media account. Virgin Media does not provide customer service by email, but does provide it by phone. I got through yesterday via the Whatsapp which I think is a very good service. Learn more, Have I helped? 09-07-2022 - View your recent mobile usage . Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. Rocketreach finds email, phone & social media for 450M+ professionals. Can you give us some additional information about your connection issues so we can offer further support? 10-09-2022 Once you submit your complaint you will receive a text message within 48 hours with a case ID. 01-05-2022 There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Call for free to get your TV & Broadband sorted today. We have been with you for over 18 years and have old @ntlworld email accounts. Hi folks. Cookies used for marketing and advertising purposes. I'm sorry to hear you're having an issue with upgrading your broadband. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. 12-07-2022 Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. 13:32. . Has anyone else been able to contact them via online chat? Are you able to set up a BQM for us, leave this running for 48 hours and post the results? Thanks. If this ever happens to you again we have information on how to deal with fraudulent calls here. Hi @Crashedagain, thanks for your message. Unfortunately we cannot remember her email password. Thank you for posting. Report any dodgy requests, emails, or calls to Virgin Media. The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. Once your VM broadband account is closed you should get 90 days use of the email address before it is closed down. You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. Thank you for that information. Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. 11:59. How do I manage my Broadband, TV and Phone services? Talk to other friendly customers and members of the Virgin Media team. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. That was a mistake. 11-09-2022 online chat not working. Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. Did you ever get this sorted? Firstly, what are your options in how to contact Virgin Media Ireland if you are a household customer? Mon-Sat 9am-5pm. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. We only collect anonymous data. There are no guarantees that my advice will work. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"